Shipping policy

Our Warranty Policy
La Reina is committed to quality. We are proud to provide a 365 day limited warranty on defective
products. This warranty is only valid when products are used for their intended purpose. Damages
or defects resulting from the following circumstances are not covered under the warrantyAccidents such as staining, soiling, puncturing or cutting
Damage caused by heavy furniture or equipment
Damage caused by pets
Damage caused by improper cleaning methods/materials
If you believe you have received a defective product, please immediately discontinue use of the
product and contact us to submit a warranty claim. Please send the following information to our
Customer Care team at getthelareina@gmail.com
Your original order number (If you received the item as a gift, please provide the name and/or
email address of the gift giver)
A photo of the described issue
Confirmation of your shipping address
If your item arrives damaged, please contact our Customer Care team within 2 days of receiving the
damaged item to be eligible for a replacement.
Something else not quite right with your order? Email us at getthelareina@gmail.com and we’ll help
make it right.