Warranty Policy

At La Reina, we are dedicated to providing high-quality products. We proudly offer a 365-day limited warranty on defective products, valid only when items are used for their intended purpose. Please note that damages or defects resulting from the following circumstances are not covered under the warranty:

❖ Accidents such as staining, soiling, puncturing, or cutting

❖ Damage caused by heavy furniture or equipment

❖ Damage caused by pets

❖ Damage caused by improper cleaning methods or materials

If you believe you have received a defective product, please immediately discontinue its use and contact us to submit a warranty claim. To do so, send the following information to our Customer Care team at getthelareina@gmail.com:

❖ Your original order number (If the item was a gift, please provide the name and/or email address of the gift giver)

❖ A photo of the described issue

❖ Confirmation of your shipping address

If your item arrives damaged, please contact our Customer Care team within 2 days of receipt to be eligible for a replacement.

If something else isn’t quite right with your order, email us at getthelareina@gmail.com, and we’ll help make it right.